Careers

Client Support

Position 1: Client Support Representative

Responsibilities:

    • Qualified candidate will process all incoming orders from Australia, enter these orders in the company’s system and/or assist the clients in finalizing their orders. Work requires good attention to details and close coordination with the logistics team.

Requirements:

    • Graduate of any Business Course.
    • With at least 3 years of working experience, half preferably from a Call Center exposure and the rest in accounting or administrative functions.
    • Must have good English communications (written and oral);
    • Must be proficient in MS Excel
    • Willing to work on shifts (Australia time).
    • Exposure to light industrial equipment will be a plus.

Position 2: Help Desk Support Agent

Responsibilities:

    • End-user support and customer service on company supported Call Monitoring and Hospitality applications. Also answers incoming calls from clients to troubleshoot problems and advise on the appropriate action.

Duties and Responsibilities:

    • Deal and respond to customers requests for technical assistance in telephone, email or through remote access
    • Diagnose, troubleshoot and resolve technical software and hardware issues encountered by customers.
    • Identify and escalate situations requiring urgent attention.
    • Log all Help Desk Interactions in the CRM.
    • Ensure that all activities adhere to approve, adopted standards and best practices.
    • Stay current with system information, changes and updates.
    • Schedule Installs and download appropriate CRM software to customer’s PC.
    • Ensures efficient use of software by conducting product training to customers.
    • Answers any queries regarding the CRM software.
    • Provides assistance to main offices (Europe and Asia) through purchase support and maintenance.
    • Programs through order processing, scheduling and servicing online installations, database set-up and doing after installation maintenance for software end users.
    • Prepare activity reports.
    • Follow standard Help Desk Center procedures.

Qualifications:

    • Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
    • At least 2 year(s) of working experience in the related field is required for this position.
    • Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
    • Full-Time position(s) availablle

Required Technical skill(s):

    • Windows
    • Gotomeeting
    • Logmein
    • CRM/Hospitality Suites
    • Use of VoIP Systems (as commonly used in Contact Centers)

Other Preferred Skills:

    • Good Verbal and Written Communication Skills
    • Excellent Learning Skills
    • Problem Analysis and Problem- Solving
    • Adaptability
    • Planning and organizing
    • Attention to detail and Accuracy
    • Customer Service Orientation
    • Advanced Technical and Computer Skills
    • Good Listening Skills
    • Excellent Reading Comprehension
    • Initiative and good judgment
    • Stress Tolerance/Resilience
    • Knowledge of relevant Call Monitoring or Hospitality applications, but not necessary.
    • Knowledgeable and proficient of fundamental operations or relevant software, networking, phone system and other related equipment.
    • Knowledge and experience of customer service principles and practices.

Position 3: Customer Support Representative

Qualified candidate will:

    • Receive and provide customer email and chat support
    • Process all incoming orders from, enter these orders in the company’s system and/or assist the clients in finalizing their orders
    • Coordinate with Logistics Department and advice the client (by phone and/or email) on the status/whereabouts of their orders
    • Call client to provide update on service request or item purchase status (Note: This position requires minimal phone contact with client).

Requirements:

    • Candidate must possess at least a Bachelor’s/College Degree , any field.
    • Required skill(s): microsoft windows, CRM Application.
    • At least 2 year(s) of working experience in the related field is required for this position.
    • Excellent written communication skills is required for this position;
    • Experience in online retail or logistics support is desired.
    • Applicants must be willing to work in McArthur Highway,Matina.
    • Applicants must be willing to work in shifts and/or on weekends.
    • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
    • 2 Full-Time position(s) available.

Apply Now!

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