SINCE September, SM Foundation has been executing Kabalikat sa Kabuhayan (KSK) on Sustainable Agriculture in Davao City to diversify its reach so that more farmers will benefit from new farming technologies that would improve their yields and incomes.
Outsourcing Service Delivery Process
Service delivery is a never-ending cycle. At OSDC, we adhere to our 4-Phase service delivery process to ensure that the solutions and processes implemented adhere to clients’ specifications, and that constant improvements are carried out in response to the client’s constantly changing needs and business landscape. Our 4-Phase Outsourcing Service Delivery ProcessTM includes:
PHASE 1 – ENGAGEMENT
The initial process of our partnership with our clients where we conduct the following:
Needs Assessment – identification of needs, processes and personnel/talents required.
Solutions Proposition/Selection – will involve screening of highly qualified candidates (our interview rate is 10% and hiring rate is 2-3%, which means out of the 100 applicants for each position we open, we only call 10 applicants for interview process and of that, only 2 or 3 will be hired).
PHASE 2 – TRANSITION
This is where the rubber meets the road. Outsourcing might be easy, only if the transition is properly planned.
- Process Design – we work closely with the client in designing/implementing an operations process, especially for those who would be outsourcing for the first time to the Philippines.
PHASE 3 – IMPLEMENTATION
For many, this is called the ‘Live Operations’ of the engagement, basically, where outsourced people and process are already at work.
PHASE 4 – IMPROVEMENT
Done in tandem with the implementation of the outsourcing contract, this part of outsourcing process ensures adherence to Service Level Agreements and the continuous improvement of the services, and involves the following basic activities:
- Continuing Education/Training
Global Outsourcing News
Mexican President Andrés Manuel López Obrador proposed Tuesday a blanket ban on sub-contracting or outsourcing of jobs by private companies, saying the practice has been abused to avoid paying employees’ the benefits they are due by law.